Lost money in an online scam? Here's how you can get it back
Last Updated: 2026-05-04 20:22:02
Online fraud cases in India are rising, but money lost in a scam is not always unrecoverable. Banks provide a formal dispute mechanism that, when used correctly and promptly, can help customers get their money back.
What is a chargeback and when does it apply
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A chargeback is a process where your bank raises a dispute with the merchant's bank to reverse a transaction. It applies in three broad situations: when a transaction was made without your authorisation, when payment was completed but the product or service was not delivered, and when the item received does not match what was described or ordered.
If your card details were used without permission, or you paid for a product that never arrived, or the item delivered was counterfeit or misrepresented, you are eligible to raise a chargeback request.
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Steps to report and recover your money
Contact your bank's helpline immediately after identifying the disputed transaction. Most banks allow complaints through phone banking, mobile apps, or branch visits. Ensure you receive a Service Request Number at the time of registration, as it serves as documented proof of your complaint.
The next step is to fill out a chargeback or dispute form, which requires details such as the transaction date, amount, merchant name, and reason for dispute. Supporting documents such as screenshots, payment receipts, order confirmations, or email exchanges strengthen your case.
Once submitted, the bank initiates an investigation and coordinates with the merchant's bank. Resolution can take several weeks depending on the complexity of the case and the evidence provided.
Deadlines you need to know
Reserve Bank of India guidelines require customers to raise disputes within 120 days of the transaction date. Filing beyond this window reduces the likelihood of recovery. Prompt reporting also allows banks to block further misuse of your account or card.
Reporting cyber fraud through official channels
Beyond informing your bank, cyber fraud cases should be reported to the national helpline by calling 1930 or through the portal cybercrime.gov.in. Early reporting increases the chance of freezing fraudulent transactions before the funds are withdrawn or transferred further.
Following the correct process across all three steps — bank complaint, chargeback form, and cyber fraud reporting — gives the best chance of recovering money lost in an online scam.